BNBSwap Privacy Policy
Effective date: September 24, 2026
This Privacy Policy explains how BNBSwap handles information connected to exchange orders, support requests and use of bnbswap.io. It also distinguishes service-side information from data that is recorded publicly on blockchains.
BNBSwap does not treat a public wallet address as a password or private key. However, wallet addresses, transaction hashes and on-chain activity can be publicly visible and can be linked together by blockchain analytics or by information a user shares elsewhere.
Information BNBSwap May Process
The information associated with an exchange depends on the route, the order and whether support or additional review is required. BNBSwap processes only the categories needed to create and operate the order, investigate issues, protect the service and meet applicable review requirements.
These categories can include order data, blockchain identifiers, support communications and technical information generated by use of the website.
Order and Exchange Data
Order data can include the selected assets, source and destination networks, exchange amount, destination wallet address, order identifier, quote conditions and timestamps generated by the service.
The purpose of this data is to create the requested exchange, track its state, calculate the payout and provide transaction support.
Blockchain and Wallet Data
Blockchain-related data can include public wallet addresses, transaction hashes, transaction amounts, confirmation status and other information visible through the relevant public blockchain.
This information can be necessary to match a deposit to an order, verify confirmations, identify a payout and review transaction risk. Public blockchain data remains visible independently of BNBSwap because it is recorded by the network.
Support Communications
When a user contacts BNBSwap Support, the service can process the email address, message content, order ID, transaction hash and any other information voluntarily included in the request.
Do not send a seed phrase, private key or wallet password. BNBSwap Support does not need those secrets to investigate an exchange order.
Technical and Security Data
The website can process technical data needed to operate, secure and diagnose the service, such as request logs, device/browser characteristics, IP-related security signals and error information.
Technical data is used for service operation, abuse prevention, troubleshooting and protection against automated or malicious activity rather than for reconstructing wallet credentials.
Public Blockchain Data Is Different from Private Service Data
A public blockchain is designed to publish transaction data needed for network verification. A wallet address and transaction hash can therefore remain publicly visible even if BNBSwap removes or limits service-side records under its own retention process.
BNBSwap cannot erase a transaction from Bitcoin, Ethereum, BNB Smart Chain, Solana, TRON or another public blockchain. Privacy requests apply to data controlled by BNBSwap, not to immutable records maintained by independent blockchain networks.
How BNBSwap Uses Information
BNBSwap uses order and technical information for defined operational purposes. The main purposes are completing exchanges, preventing abuse, investigating transaction issues, maintaining service security and responding to user requests.
Information may be used to:
- create and process exchange orders;
- calculate and deliver payouts;
- verify deposits and blockchain confirmations;
- provide customer support;
- prevent fraud, abuse and unauthorized service use;
- perform risk-based transaction review where required;
- diagnose technical errors and service incidents;
- respond to privacy, compliance or security requests.
The AML Policy explains transaction-review purposes separately so this policy does not duplicate compliance rules.
Cookies and Similar Technical Storage
BNBSwap may use cookies or similar browser storage where they are required by the implemented website for session continuity, preferences, security or essential service functions. The exact behavior should match the live website and any consent controls shown to the user.
BNBSwap should not describe advertising or analytics cookies that are not actually implemented. If additional cookie categories are introduced, the live notice and this policy should be updated to reflect them.
Service Providers and Processing Categories
BNBSwap may rely on technical service providers for infrastructure, communications, security, monitoring or operational functions needed to run the exchange and support system. Access to service data should be limited to the function required for that service.
This policy does not publish a vendor list or claim a processor that has not been selected by the live product. Where a provider changes the actual data flow, the policy should be updated accordingly.
Data Retention
BNBSwap retains service-side information for as long as it is reasonably needed for order processing, support, security, dispute handling, risk review and operational recordkeeping. A single fixed retention period is not stated because different categories can have different operational purposes.
Data that is no longer needed for those purposes should be deleted, anonymized or otherwise removed from active use where technically and operationally appropriate. Public blockchain records are outside this retention process.
Security Handling
BNBSwap uses operational controls intended to reduce unauthorized access to service-side data. Security also depends on users keeping wallet credentials private and verifying addresses and networks before sending funds.
A public wallet address alone does not reveal the private key required to authorize transactions. However, users should still be cautious about phishing, malicious approvals and messages that try to obtain a seed phrase or wallet password.
Security concerns related to bnbswap.io can be sent to [email protected].
Privacy Requests
Questions or requests about data handled by BNBSwap can be sent to [email protected]. Include enough context to identify the relevant order or support interaction without sending wallet credentials.
BNBSwap may need to verify that a request relates to the person or order concerned before acting on service-side data. Verification should use appropriate order or contact information rather than asking for a seed phrase or private key.
FAQ
The questions below clarify the difference between public blockchain visibility and information handled directly by BNBSwap. They also cover wallet-address safety and the correct contact path for privacy requests.
Is a crypto wallet address private information?
A wallet address can be public on the blockchain and can be viewed together with its transaction history. It does not contain the wallet's private key, but it can still become associated with a person if other information links that address to them.
Can someone steal crypto just because they know my wallet address?
Knowing a public wallet address alone does not provide the private key needed to authorize a standard wallet transaction. Theft can still occur through phishing, malicious approvals, compromised devices or disclosure of wallet credentials, so the address should not be confused with the wallet's security secret.
Is blockchain data private?
Public blockchain transactions are generally visible to network participants and blockchain explorers. BNBSwap's service-side privacy controls cannot remove data that has already been recorded by an independent public blockchain.
Is blockchain 100% safe?
No technology should be described as universally risk-free. Blockchain networks can provide strong transaction integrity, but users can still lose funds through wrong addresses, wrong networks, malicious contracts, compromised keys or third-party platform failures.
Does BNBSwap need my seed phrase for a privacy request?
No. BNBSwap does not need a seed phrase, private key or wallet password to handle a privacy or support request.
How do I contact BNBSwap about privacy?
Email [email protected] and include the relevant order or contact context when available. For ordinary order support, use [email protected] or the Contacts page.